eC offers a wide range of services, right from
application support to Engineering to Business Process Outsourcing (BPO). These
include:
Global operations with most delivery facilities
centered in India. They reflect all aspects of:
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Business
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Internal policies on hiring and compensation
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Work culture
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Responsiveness
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Organization structure
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Ability to execute projects seamlessly across the globe
eC brings together many key capabilities that contribute to the value of
solutions and the delivery of customer experience.
eC’s core strengths include:
Best-of-Breed
Processes
They are focused on ensuring the highest levels of
customer experience in the critical areas of:
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Quality
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Schedule
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Delivery management
eC’s strongly metrics-driven processes are integrated with an extremely mature
service delivery model, incorporating best practices drawn from experience in
delivering effective global solutions
Highly Evolved and
Flexible Processes & Delivery Management Frameworks
They support:
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Full Software Development Life Cycle (SDLC) coverage, with differing
customer/eC overlay responsibilities and boundaries.
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Integration/alignment of customer specified standards and methodologies with eC
standard frameworks and processes.
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Flexible pricing frameworks:
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Time and Material
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Fixed Price
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Service Level based pricing
Offshore Diagnostic
Diagnostic consulting assists customers in
understanding their IT needs and collaboratively work to identify appropriate
strategies to address the same. Diagnostic consulting is one of eC’s strategic
service offerings, which helps identify opportunities in customer applications
portfolio that can be brought to offshore. eC follows a structured methodology
that involves assessment, evaluation, validation and building recommendation.
eC’s abilities, along with strategic alliances, satiate the IT needs of
customers through a single window.
Process, Quality
& Methodology
Quality is based on ISO 9001 2000 and SEI CMM Level 5
Every project goes through project and quality
management system governed by documentation processes that include Project
Framework*
*Project Framework documents are available on request
Long-term
Relationship
Building long-term relationships with customers is
prime focus area for eC and its employees. At eC, all our business transactions
are long-term commitments. We thrive in the success of our customers.
Resourcefulness and
Flexibility
Responsiveness to customers’ needs is eC’s main
concern. We have developed cohesive systems and processes together with
interest in sustained growth.
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Resourcefulness of a large organization for being Strategic Project Management
company that includes:
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Large number of skilled resources enabling scalability
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Careful planning and recruitment based on business plan
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Flexibility of a small company that includes:
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Range of pricing models based on time-and-material, fixed-price, and Service
Level Agreements (SLAs).
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Willingness and ability to support customers on all sizes of projects.
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Flat organization structure that allows superior Account Management
capabilities and open access to Senior Management.
Excellence in delivery
of services
eC’s best-of-breed processes are integrated with a
mature service delivery model and onsite-offshore methodology that enables
uninterrupted and high service levels.
eC’s delivery management processes and frameworks
support complete Software Development Life Cycles (SDLC) coverage and enable
integration with customer specified standards and methodologies.
eC location strategy and world-class infrastructure
also form a strong basis for excellence in service delivery.
Diverse workforce
eC has the ability to recruit, train, engage and
retain the most capable people enabled by:
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A rigorous selection process (appointing candidates from premier educational
institutes)
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A comprehensive technology incubation program including professional and
cross-cultural training, empowering the employees for the global marketplace.
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Unique Human Resource (HR) policies including 360-degree appraisals, extreme
flexibility in assignment, location, platform, incentive policies